Privacy Policy - Carpetcleaning Se5

This Privacy Policy explains how Carpetcleaning Se5 collects, uses, stores, shares, and protects personal data in connection with our services. It applies to all Carpetcleaning Se5 customers in area, including prospective customers, current customers, and individuals who enquire about our services. We are committed to handling personal data lawfully, fairly, and transparently in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Carpetcleaning Se5 provides professional cleaning services for homes and businesses. In the course of delivering these services, we may process personal data relating to customers, property occupants, billing contacts, and other individuals connected with a service booking. This Policy describes our responsibilities as a data controller and the rights available to data subjects whose information we handle.

2. Personal Data We Collect

We only collect data that is relevant and necessary for providing and managing our services. The personal data we may collect includes:

• Identity data such as name, title, and, where needed, business name.
• Contact data such as address, email address, and telephone number.
• Service information including property details, booking preferences, access notes, and cleaning requirements.
• Payment and transaction data such as payment status, invoice records, and billing details.
• Communication data including messages, complaints, service feedback, and correspondence history.
• Technical data where relevant, such as limited website or device information used for security and service improvement.

We do not intentionally collect special category data unless it is strictly necessary and lawful to do so. If such information is provided to us accidentally, we will process it only where there is a valid legal basis and a clear operational need.

3. How We Use Personal Data

We use personal data for the following purposes:

• To respond to enquiries and provide quotations.
• To schedule, confirm, and deliver cleaning services.
• To manage customer accounts, billing, and payments.
• To communicate about appointments, service changes, and service-related issues.
• To maintain business records and comply with legal obligations.
• To manage complaints, queries, and customer support requests.
• To protect against fraud, misuse, or security incidents.
• To improve our services, operations, and customer experience.

We process personal data only for specified, explicit, and legitimate purposes. We do not use personal data in ways that are incompatible with those purposes.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis before processing personal data. Depending on the context, Carpetcleaning Se5 may rely on one or more of the following lawful bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes taking bookings, carrying out services, and handling payment or invoicing matters.

Legal Obligation

We may process personal data where necessary to comply with legal and regulatory requirements, including tax, accounting, and record-keeping obligations.

Legitimate Interests

We may process personal data for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This can include maintaining service records, improving operations, preventing fraud, and managing customer communications. We always consider whether the processing is proportionate and respectful of your privacy.

Consent

Where required, we will seek your consent before processing personal data. If we rely on consent, you can withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

5. Sharing Personal Data and Processors

We may share personal data with trusted third parties where necessary to operate our business and deliver services. These third parties act either as processors or, in some cases, independent controllers. We use written agreements and safeguards to ensure that personal data is handled securely and only for authorised purposes.

Examples of processors may include:

• Payment service providers that help process transactions.
• Bookkeeping and accounting providers that support financial record management.
• IT service providers that host systems, store data, or provide security tools.
• Communication platforms used for sending booking updates or service notices.
• Administrative support services that assist with customer service and scheduling.

We do not sell personal data. If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.

6. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, including for legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the reason for processing.

• Enquiry records are usually kept for a limited period to manage follow-up communication and service planning.
• Customer and service records are retained for the duration of the customer relationship and for a reasonable period afterwards.
• Financial records are retained for the period required by tax and accounting law.
• Complaint and dispute records may be kept longer if needed to resolve issues or defend legal claims.

When data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify an individual.

7. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction, or alteration. These measures may include access controls, secure storage, staff confidentiality obligations, and data minimisation practices. While no system can be guaranteed to be completely secure, we work to maintain a level of protection appropriate to the risks involved.

8. Your Rights

Under data protection law, you have several rights in relation to your personal data. These rights may be subject to conditions and exceptions under the law.

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete data.
• Right to erasure – to request deletion of your data in certain circumstances.
• Right to restriction – to ask us to limit how we use your data in certain cases.
• Right to data portability – to receive certain data in a structured, commonly used format.
• Right to object – to object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent – where processing is based on consent.

You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your data protection rights have not been respected.

9. Cookies and Similar Technologies

If we use cookies or similar technologies in connection with any digital services, they will be used only where necessary or with your consent where required by law. Such technologies may help with site functionality, security, analytics, or remembering preferences. You may be able to control cookies through your browser settings.

10. Children’s Data

Our services are not intended for children acting on their own behalf. We do not knowingly collect personal data from children without appropriate authorisation from a parent, guardian, or responsible adult where required. If we become aware that personal data has been collected inappropriately, we will take reasonable steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updated version will apply from the date it is published or otherwise made available. We encourage customers to review this Policy periodically so they remain informed about how their data is handled.

12. Summary of Our Commitment

Carpetcleaning Se5 respects your privacy and is committed to processing personal data in a lawful, fair, and secure manner. We collect only the information needed to provide and improve our services, use it for clear purposes, retain it only as long as necessary, and protect it with suitable safeguards. This Privacy Policy applies to all Carpetcleaning Se5 customers in area.

In short: we aim to be transparent, responsible, and compliant in every stage of personal data handling. If your information is processed by us, it will be treated with care and in line with applicable data protection law.